ORDERING & SHIPPING INFORMATION

What is the processing time for my order?

Our processing time is 1 to 3 business days after receiving payment. We will keep you fully informed about your order status, including any updates or potential setbacks.

What shipping methods do you offer?

All our shipments include a tracking number for your peace of mind.

  • Standard Shipping: We use the Correos Paq Light service, which includes international tracking.
  • Express Shipping: For certain countries, we offer urgent shipping options via private transport agencies. You can see the available options during checkout.


Do you provide gift wrapping?

Yes, of course! We can wrap your order beautifully and include a personalized card with your message. Just write it in the “Special instructions for seller” field at checkout.

I entered the wrong address. What should I do?

Please contact us immediately via our Live Chat on the website or through our contact form. We will do our best to update it, provided the order has not yet been shipped.

ESTIMATED DELIVERY TIMES
Note: These are estimates. International shipping can be unpredictable due to customs.

  • SPAIN: 1 - 3 business days.
  • EUROPE: 4 - 12 business days.
  • USA: 7 - 12 business days.
  • CANADA: 6 - 12 business days.
  • ASIA: 6 - 14 business days.
  • AUSTRALIA & NEW ZEALAND: 7 - 14 business days.
  • REST OF THE WORLD: 8 - 15 business days.

CUSTOMS, FEES & DUTIES

  • European Union (EU): No customs duties apply.
  • International Orders: For orders outside the EU (including the UK, Switzerland, and Norway), your package may be subject to import taxes or customs fees.
  • Responsibility: Any customs duties or taxes are the sole responsibility of the buyer.

RETURNS & GUARANTEES

Do you accept returns or exchanges?

Yes, we accept returns and exchanges within 14 days of receipt. Products must be in their original packaging and unused. If the return is not due to damage or an error on our part, the customer is responsible for return shipping costs. We recommend using a tracked service.

What if my order is lost or damaged?

We take full responsibility until the order reaches you. In case of damage during transit or a lost package (confirmed by tracking), we will send you a new product free of charge.